Privacy
statement
PLACING
YOUR ONLINE ORDER
- To purchase
an item, you must choose size and color (if options exist) then
click "Add to Cart." The selection will be placed in your shopping
cart. You can continue to shop at this time while adding items to
your shopping cart.
- As you shop
you can check your cart's contents at any time by clicking on VIEW
CART from the main menu.
- When you are
done shopping select "secure checkout" button.
- Please review
your shopping cart items carefully and make any changes you would
like to your order. If you make changes select the "Update" button.
- Next, input
all information, please review shipping address, billing address
and credit card information. Credit card transactions occur on a
secured server and are 128-bit encrypted for your security.
- When you have
confirmed that all information is correct and you are ready to purchase,
simply click "complete secure checkout" and your order is processed.
COMMON
ORDERING PROBLEMS
-
Be sure to
include your email address
-
You must
select your state from the pull down menu
-
When entering
your card expiration date use only the month & year separated
by a forward slash with no spaces. (i.e. 03/02)
- If you are
unable to add multiple items to your cart make sure you have
cookies enabled in your browser. We store the contents of your
cart in a cookie.
SHIPPNG
INFORMATION
Orders will be
shipped from the Bob & Tom warehouse within 72 hours.
No
credit card? We accept Money orders
MONEY ORDERS
 |
| Order
form
Simply drag the thumbnail to your desktop and open in a graphic
file application or print from the HTML
document or (right
click PC / option click mac) to download
the PDF file.
|
To
place an order using a money order you
must first download
and or print the order
form.
PRINT
THE ORDER FORM
• Money
order mail-in form (PDF)
• Money
order mail-in form (GIF)
After printing the form use the webstore to select the items you'd
like to order. Be sure to include the item number and size/color information.
Mail
the completed form and your money order made out to THE BOB&TOM
STORE to:
BTS
5785 Park Plaza Court
Indianapolis, IN 46220
NOTE!
Money orders only!
We do not accept personal checks!
RETURNING
MERCHANDISE
Our CDs and DVDs are guaranteed for 90 days to be in perfect condition
and to provide 100% satisfaction for our customers. Inspect your
shipment
upon delivery for defects or other problems and notify us of your
issue by emailing us at customerserve@bobandtom.com.
We'll provide you with a return authorization number. Please write
this number on the outside of your return to insure proper processing.
To
return an item please enclose a statement as to why you are returning
the item and indicate whether you want to exchange for a like item
of equal value or have a refund applied to your credit card.
Be sure to include:
• Your order number
• Your phone number
• Mailing address
• The reason you're returning the merchandise
• Indicate your desired action (i.e. refund
or exchange)
For discretionary returns a $6.75 restocking charge may be charged.
If there was an error on our part in shipping there is no shipping
charge.
Send your return to:
BTS
5785 Park Plaza Court
Indianapolis, IN 46220
MISSING,
LOST OR LATE ORDERS
If you have an order that has not been received within two weeks
follow the steps below:
1. Send email to customerserve@bobandtom.com
and be sure to include:
Your order number
The name under which you placed the order
The date the order was placed
Your contact information (phone/email)
The nature of the problem
We'll get
back to you right away with a solution!
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